General Manager TLD Technology Solutions
Full Time • TLD Head Office
Job Title: General Manager TLD Technology Solutions
Location: Richmond, BC
Employment Type: Full Time
Reports To: Vice President, Technology Solutions
Employment Type: Full Time
Reports To: Vice President, Technology Solutions
About TLD – IT & AV Technology Solutions
TLD, a division of London Drugs, is a leading provider of IT infrastructure, managed services, networking, cybersecurity, and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, we’ve supported public and private sector organizations with integrated technology services, exceptional customer support, and strong vendor partnerships.
We are a people‑first organization — we invest in our clients, our partners, and our team. That commitment drives our long‑term success.
The Opportunity
We are hiring a General Manager to lead the TLD division and drive strategic growth across our IT and AV business lines. This senior leadership role oversees P&L performance, sales strategy, operations, vendor partnerships, and team development.
If you are a technology‑focused leader who excels at building teams, driving revenue, and strengthening customer relationships, this role offers the opportunity to shape the future direction of a well‑established technology services organization.
Key Responsibilities
Leadership & People Management
- Lead and mentor a diverse team across sales, engineering, operations, and service
- Support recruitment, performance management, and succession planning
- Build a collaborative, inclusive, high‑performance culture aligned with TLD values
Financial & Business Management
- Own full P&L, budgeting, forecasting, and financial reporting
- Drive margin improvement, cost optimization, and sustainable growth
- Oversee commission plans, incentive programs, and financial governance
Vendor & Partner Management
- Strengthen relationships with major IT and AV vendors, distributors, and OEM partners
- Negotiate pricing, agreements, MDF, and program participation
- Lead vendor business reviews and evaluate new partnership opportunities
Sales Strategy & Market Growth
- Guide sales strategy, solution focus, and market positioning
- Support complex deal analysis, RFP responses, pricing, and contract evaluation
- Oversee forecasting, pipeline management, and performance reporting
Operations & Service Excellence
- Oversee operational structure, resource planning, and workflow optimization
- Drive adoption of modern systems, automation, and data‑driven processes
- Ensure strong service delivery, project execution, and customer satisfaction
Marketing & Brand Alignment
- Provide oversight on marketing strategy, brand consistency, and partner marketing
- Approve campaigns, digital content, and external communications
What You Bring
- Proven leadership experience in IT, AV, technology services, or related industries
- Ability to translate business goals into clear strategies and measurable outcomes
- Strong communication, analytical, and strategic thinking skills
- Ability to manage multiple priorities in a fast‑paced environment
- Post‑secondary education in Business, Marketing, Commerce, or related field
- Knowledge or experience in IT infrastructure, networking, cybersecurity, or AV technology
Why Join TLD
- Lead a seasoned IT and AV team in an established, growing organization
- Comprehensive medical, dental, vision, and prescription coverage
- London Drugs Employee Discount
- Ongoing training, certifications, and professional development
- Employee Family Assistance Program
- A people‑first culture that values leadership, innovation, and collaboration
Apply Today
TLD is an equal opportunity employer committed to building an inclusive and diverse workforce. We welcome applicants from all backgrounds and will provide accommodations during the recruitment process upon request.
The above statements describe the general nature and scope of the role and are not an exhaustive list of duties or requirements. TLD does not engage third‑party recruitment agencies.
TLD may collect, use, and disclose the personal information you provide for purposes related to establishing, managing, or ending an employment relationship. This may include reference checks or other assessments of your candidacy.
To protect yourself, do not respond to unsolicited job offers or share sensitive personal or financial information with unverified individuals or websites.
At TLD, we take pride in focusing on the requirements and objectives of clients first, before we recommend any solutions. Since 1983, we’ve used this needs-first, relationship-based approach along with a clear vision of how unified IT and AV strategies can meet the needs of public and private businesses across Western Canada.
Apply here.
Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Ensuring you and your family are taken care of
Ongoing In-House Training & Education Courses
Lifelong learning
Employee Family Assistance Program
Free confidential counseling
Company matched RRSPs
Helping you plan for your future
Health & Wellness
Enjoy discounted memberships with Goodlife Fitness
Employee Recognition Program
Tangible rewards for great work!
Employee Discount Program
Sharing our success